Custom Automated Prosthetics
Home » Free remake policy

Free remake policy

For digital design files: we will remake a case for which we are sent a digital file if the following criteria are met:

  • The design file provided by the customer meets the design and fit requirements for the material (e.g. minimum thickness, connector size, cement gap, indication)
  • The failure modes for the case for which we will do the remake are (1) if the unit breaks or (2) if we fail to match the prescribed shade.
  • Units that have been improperly ground on may become compromised and will not be remade for free.
  • Units that are to be remade must be sent back to CAP

For cases which a physical model is provided: we will remake a case for which we are sent a physical model if the following criteria are met:

  • The failure modes for the case for which we will do the remake are (1) if the unit breaks or (2) if we fail to match the prescribed shade or (3) if the unit does not fit.
  • If you are concerned about how we will design a particular case, you may always request a design review on your workorder. ¬†We will send you a video of the case that you can approve or request changes to before the case is fabricated.
  • Units that have been improperly ground on may become compromised and will not be remade for free.
  • Units that are to be remade must be sent back to CAP

CAP offers free remakes for cases according to the above terms. CAP does not offer refunds or credits.

  • Contact Us

    Phone: 877-977-7889

    Support hours are from 8am - 8pm EST

    Email: customercare@cap-us.com

    Stoneham
    85 Maple Street, Stoneham, MA 02180

    Clearwater
    1155 NE Cleveland St. Clearwater, FL 33755