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CAP Support

Overview

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Partner With CAP for the Industry’s Best Support

The role of our training and support team is to help you get the most out of your investment. Nearly every member of our technical services team has worked in our production center and has processed at least 10,000 units, so our trainers and tech support team have seen it all. We are here to help you along the way from the most basic questions to the most challenging situations.

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Important Links

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 Or email us at cadcamsupport@cap-us.com

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CAP’s Net Promoter Score Rivals Apple and Amazon

 

CAP Net Promoter Score
CAP Net Promoter Score

  The Net Promoter Score (NPS) is a survey tool that can be used to gauge the loyalty of an organization’s customer relationships by asking one simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?” Scores can be as low as -100 and as high as +100. To put CAP’s score in perspective, we are on par with or better than Apple (+72), Amazon (+64), Zappos (+60), and eBay (+54) NPS data is extremely useful for fueling company growth and identifying strengths, weaknesses, opportunities and threats and inform the overall direction of the company. CAP takes customer feedback to heart and is a crucial part of our success. divider image

CAP Support Team Members Flew Over 220,000 Miles for Customers’ On-Site Training in 2014

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The Support Team

Our Team

Ryan Knight

Director of Technical Services Ryan is a seasoned support professional with nearly a decade of experience working in support roles dedicating himself to customer satisfaction…Continued

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Matt Viens

Training Team Lead Matt joined CAP as a CAD Scan Technician, and graduated to operate our CAM / milling equipment. He has vast experience with all of CAP’s technologies from the operator perspective. He is the veteran member of our training and support team and loves what he does.

Yuri Kim

Tech Support Team Lead Yuri went to school at UMass Amherst. He got his start in digital dentistry as a scanning technician. Over the years, he moved from scanning to designing, to nesting/milling, then to training. He was able to experience the many road blocks that come along with all parts of the digital workflow and had to learn how to get past them. He used this knowledge to train and assist customers to make their user experience as smooth as possible.

Jason Bergeron

Repair Team Lead Jason got involved with digital dental technology in 2005 when he joined Brontes Technologies. Jay has worked in CAP’s milling center operating all of our technologies for two years before joining the support team. He’s handy with software and can fix just about anything mechanical that you put in front of him.

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Joonie Chae

Joonie joined CAP as a CAM/mill technician, and has acquired the skills to operate our CAM/milling equipment. Over time, he was able to take his skill set and take the role of becoming the milling manager. Joonie has worked closely with all of the mechanical devices, and has the hands-on experience to help assist CAP’s customers as a technical support specialist.

Brigit Deal

Brigit is an experienced dental professional, having more than fifteen years experience within the dental office. Brigit has 5 years experience as an Expanded Duties Dental Assistant. She is excited to continue her dental career and expand her knowledge of digital dentistry while assisting customers in the navigation through the digital transition.

Alex de Vos

Bio coming soon

Michael Duong

Michael attended Art Institutes and Westwood College for computer animation and multimedia, and finished with a bachelor’s in Animation. He started in the dental field as a designer, and later joined CAP as a CAM/mill operator. Shortly after that he joined the support team where he continues to expand his knowledge and skills.

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Robin Ouellette

Robin attended ITT Technical Institute for CAD design and joined the CAP team as a milling technician.  She worked in the milling center and now knows the ins-and-outs of production.  Over time Robin has acquired a deep knowledge and understanding of the functions and applications of all of the equipment at CAP.

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Elona Palushaj

Bio coming soon

Jason Powers

Jason began taking classes at ITT in 2012 with a focus on CET (Computer and Electronics Technology). In January 2013 he joined the CAP support team. He’s always enjoyed taking things apart and putting them back together, so repairing the Roland DWX-50 mills really appealed to him.

Roland Support Pricing

CAP Roland Support Pricing

CAP Partner Pricing on support plans is based on $1000 in consumables used in Roland mills purchased each month to sustain free pricing on support. Customers who wish to purchase support from CAP outright may do so at the price listed below. Please note: Support plans are available to customers who have purchased Roland mills from CAP. CAP Support is completely optional beyond the first year included in Roland DWX-50 sale.

Partner Pricing                    Regular Pricing

Phone Support Access to CAP phone/email support – 8am to 8pm EST
Sum3D Upgrades Software and strategies
Backup Milling Services $19 per ZR unit sintered including two day shipping
Access to Loaner Mills Shipping not included
Access to Loaner PCs Shipping not included
Cost Per month FREE
Additional Mill Cost Per Month FREE
Phone Support Access to CAP phone/email support – 8am to 8pm EST
Sum3D Upgrades Software and strategies
Backup Milling Services $19 per ZR unit sintered including two day shipping
Access to Loaner Mills Shipping not included
Access to Loaner PCs Shipping not included
Cost Per month $199
Additional Mill Cost Per month $39

                      What Quality Tech Support Means to You

CAP has assembled the largest digital Tech Support team for dental labs in North America. This team operates from 8:00AM to 8:00PM EST Monday thru Friday. This team of 16 has been trained in CAP’s milling center and have extensive experience with all the equipment sold by CAP. By purchasing equipment from CAP, you have direct access to a million dollar support team with deep real-world digital manufacturing experience. Most of our support technicians have personally scanned, designed, or milled over 20,000 units in our milling center. As companies grow, they tend to compromise their support, especially when they do not charge for support, because the economics do not make sense for them. It costs money to put highly experienced people on the phones. CAP is fully committed to maintaining our high support standards as we continue to grow as the leading CAD/CAM provider in the industry. We’ve proven this, as our satisfaction numbers have increased over the last four years to 98%. When buying equipment, other distributors simply pass through manufacturer license fees and have no charge for support. Bottom line, you get what you pay for. A no-charge support policy will generally result in poor or NO support. Having a mill in your lab is like adding about four technicians. When you have a problem or when your mill goes down, your operation comes to a stand still. Too often it’s not until this time that many labs understand the value of quality technical support. Without a doubt, buying equipment from CAP includes world class support. It is our belief, this level of protection is instrumental for all labs. One thing that many people are not aware of, is that we enable our customers to access our million dollar support team and waive the support fees when our customers are buying consumables from us. This enables us to fund our support team, to continue providing the best in class support, while enabling you to buy the best products you already use every day. We offer the broadest array of zirconia in the business, including brands like BruxZir, Sagemax, Dental Direkt CubeX2, Amann Girrbach, and several of our own lines of CAP zirconia. We now carry over 4,500 different lab products including implant components, tools, wax, pmma, porcelains, and even stone and investment. CAP exists to help you thrive.

3Shape Dongle Transfer

CAP is not accepting dongle transfers at this time.
  • Contact Us

    Phone: 877-977-7889

    Support hours are from 8am - 8pm EST

    Email: customercare@cap-us.com

    Stoneham
    85 Maple Street, Stoneham, MA 02180

    Clearwater
    1155 NE Cleveland St. Clearwater, FL 33755