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Overview

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Partner With CAP for the Industry’s Best Support

The role of our training and support team is to help you get the most out of your investment. Nearly every member of our technical services team has worked in our production center and has processed at least 10,000 units, so our trainers and tech support team have seen it all. We are here to help you along the way from the most basic questions to the most challenging situations.

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Important Links

 support phone

 Or email us at cadcamsupport@cap-us.com

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CAP’s Net Promoter Score Rivals Apple and Amazon

 

CAP Net Promoter Score
CAP Net Promoter Score

  The Net Promoter Score (NPS) is a survey tool that can be used to gauge the loyalty of an organization’s customer relationships by asking one simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?” Scores can be as low as -100 and as high as +100. To put CAP’s score in perspective, we are on par with or better than Apple (+72), Amazon (+64), Zappos (+60), and eBay (+54) NPS data is extremely useful for fueling company growth and identifying strengths, weaknesses, opportunities and threats and inform the overall direction of the company. CAP takes customer feedback to heart and is a crucial part of our success. divider image

CAP Support Team Members Flew Over 220,000 Miles for Customers’ On-Site Training in 2014

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The Support Team

Our Team

Nick Alonge

Jay Bergeron

Joonie Chae

Geoff Crandall

Alex De Vos

Michael Duong

Meisha Fogg

Peter Gaffney

Thomas Helms

Gregory Holmes

Yuri Kim

Ryan Knight

Frank Munzenmayer

Elona Palushaj

Jason Powers

Marin Radu

Brian Rodney

Frank Sanchez

Alcurtis Stewart

Raz Tatoulian

Matt Viens

Matt Viens

Mary WaldronMary Waldron

CAP Roland Support Pricing

Roland Support Pricing

CAP Partner Pricing on support plans is based on $1000 average in digital consumables purchased for the previous three months, to sustain free pricing on support. Digital consumables consist of the following materials (discs and blocks, milling burs, Zirconia coloring liquids, as well as Implant components. Customers who wish to purchase support from CAP outright may do so at the price listed below. Please note: Support plans are available to customers who have purchased Roland mills through CAP/Zahn Dental. CAP Support is completely optional beyond the first year included in Roland mill purchase.

 

Have CAP Contact You About the Roland Support Plan

 

Partner Pricing                    Regular Pricing

Phone Support Access to CAP phone/email support – 8am to 8pm EST
Sum3D Upgrades Software and strategies
Backup Milling Services $19 per ZR unit sintered including two day shipping
Access to Loaner Mills Shipping not included
Access to Loaner PCs Shipping not included
Cost Per month NO COST
Additional Mill Cost Per Month NO COST
Phone Support Access to CAP phone/email support – 8am to 8pm EST
Sum3D Upgrades Software and strategies
Backup Milling Services $19 per ZR unit sintered including two day shipping
Access to Loaner Mills Shipping not included
Access to Loaner PCs Shipping not included
Cost Per month $199
Additional Mill Cost Per month $39

 

 

What Quality Tech Support Means to You

CAP has assembled the largest digital Tech Support team for dental labs in North America. This team operates from 8:00AM to 8:00PM EST Monday thru Friday. This team of 16 has been trained in CAP’s milling center and have extensive experience with all the equipment sold by CAP. By purchasing equipment from CAP, you have direct access to a million dollar support team with deep real-world digital manufacturing experience. Most of our support technicians have personally scanned, designed, or milled over 20,000 units in our milling center. As companies grow, they tend to compromise their support, especially when they do not charge for support, because the economics do not make sense for them. It costs money to put highly experienced people on the phones. CAP is fully committed to maintaining our high support standards as we continue to grow as the leading CAD/CAM provider in the industry. We’ve proven this, as our satisfaction numbers have increased over the last four years to 98%. When buying equipment, other distributors simply pass through manufacturer license fees and have no charge for support. Bottom line, you get what you pay for. A no-charge support policy will generally result in poor or NO support. Having a mill in your lab is like adding about four technicians. When you have a problem or when your mill goes down, your operation comes to a stand still. Too often it’s not until this time that many labs understand the value of quality technical support. Without a doubt, buying equipment from CAP includes world class support. It is our belief, this level of protection is instrumental for all labs. One thing that many people are not aware of, is that we enable our customers to access our million dollar support team and waive the support fees when our customers are buying consumables from us. This enables us to fund our support team, to continue providing the best in class support, while enabling you to buy the best products you already use every day. We offer the broadest array of zirconia in the business, including brands like BruxZir, Sagemax, Dental Direkt CubeX2, Amann Girrbach, and several of our own lines of CAP zirconia. We now carry over 4,500 different lab products including implant components, tools, wax, pmma, porcelains, and even stone and investment. CAP exists to help you thrive.

3Shape Dongle Transfer

Five Reasons to Transfer Your Dongle to CAP 1- Support CAP offers the industry’s best support. Our support team is made up of CAD CAM experts who are available to provide support by phone, chat, or email from 8:00AM – 8:00PM EST. Learn more in this short video.   2- Tested, proven, and optimized Do you ever find yourself wondering if and when you should take on the most recent 3Shape software update? At CAP we run 3Shape software and scanning in our own production center and only recommend upgrading your software after it’s been vetted by our production center staff and R&D team.   3- Training CAP Academy hosts >300 training and educational videos, many of which are focused on 3Shape, such as The Copy Features in 3Shape, Using Your Waxup in 3Shape Design, and Using 3Shape Transfer Plates. With CAP’s educational offerings, labs have instant access to step-by-step instruction, the latest information, and answers to complex questions.   4- No downtime Labs depend on their equipment to be up and running at all times. In the event that your 3Shape scanner goes down, CAP will send you a loaner scanner until we get yours diagnosed, fixed, and operational.   5- Education CAP labs have premier access to our live training sessions in Stoneham, MA and Clearwater, FL, in addition to monthly webinars and premium CAP Academy videos.   Annual Fees 3Shape

Disclaimer / fine print:

All 3Shape/dongle transfers are at the discretion of CAP and are subject to a vetting process. Please note that your distributor has the right to refuse transfer. The distribution of loaner scanners is subject to availability.

  • Contact Us

    Phone: 877-977-7889

    Support hours are from 8am - 8pm EST

    Email: customercare@cap-us.com

    Stoneham
    85 Maple Street, Stoneham, MA 02180

    Clearwater
    1155 NE Cleveland St. Clearwater, FL 33755